I. Intake Form
Please complete the Intake Form to begin the trip planning process. We will send a trip itinerary and price proposal within 2 weeks of receiving the completed form. We will then revise the itinerary based on traveler feedback until the itinerary proposal has been approved by the client.
II. Booking Process
Once the itinerary proposal has been approved by the client, we will finalize all trip bookings. As such, any revised itineraries or changes to the existing itinerary after bookings have been made will incur a $50 surcharge. This includes both touring and hotel bookings (other than upgrades).
No changes can be made with less than 14 days prior to travel. By booking, you accept that you have the authority to bind all members of your party to these terms and conditions of booking.
I. Touring Guidelines
Unless otherwise stated, a tour day consists of up to eight hours of touring and 200 km of travel.
Where you have booked multiple days of touring, the kms (but not the guiding hours) will be
averaged out over the entire tour. The driver works up to 10 hours (from when he starts driving until
hotel drop off). If the tour exceeds 200 km driving on average and/or 10 hour day for the driver
there will be an additional charge for the client.
II. Travel to Israel
We are not responsible for your arrival to or entry into Israel. It is your responsibility to ensure that you have the correct travel documents (including passports and visas) and health conditions to travel to Israel. We will not accept liability if you or any remember of your party is refused entry into Israel or the Palestinian Territories, or if you are denied boarding onto a carrier traveling to Israel, due to travel document issues or failure to comply with relevant health requirements.
Moreover, entry into Israel and the Palestinian Territories is subject to security clearance at the port of departure and the point of entry. We will not be responsible for any person traveling to Israel who is denied entry for security reasons. Should you or any member of your party be denied boarding onto a carrier or entry into Israel for any reason, we will not be able to refund any part of payments made to us. Likewise, travel out of Israel is subject to security clearance and we will not be responsible for delays, missed flights or other loss caused by security procedures at any port of departure from Israel.
Trip dates are not guaranteed until the booking deposit has been paid. Depending on your program, this will either be $500 per person or 10% of your trip cost. Upon booking, this deposit is nonrefundable.
Should you need to cancel any part of your booking for any reason prior to 45 days to travel, 50% of your trip cost will be refunded unless the cancellation is due to a 'Force Majeure' event which would preclude the delivery of contracted services. In this case, 100% of the trip cost (with the exception of the non-refundable deposit) would be refunded.
Should you need to cancel any part of your booking for any reason 30 to 45 days to travel, 25% of your trip cost will be refunded unless the cancellation is due to a 'Force Majeure' event which would preclude the delivery of contracted services. In this case, 75% of the trip cost (with the exception of the non-refundable deposit) would be refunded.
Should you need to cancel any part of your booking less than 30 days prior to travel, no refund will be issued unless the cancellation is due to a 'Force Majeure' event which would preclude the delivery of contracted services. In this case, 50% of the trip cost (with the exception of the nonrefundable deposit) would be refunded.
Should you need to cancel any part of your booking less than 14 days prior to travel for any reason, no refund will be issued.
We understand that there can be, on occasion, circumstances related to the security situation in Israel which would reasonably preclude the delivery of the contracted services. In such circumstances, the problems may be of a localized nature, and it may be very possible to deliver a reasonable program with the same type of programs in other areas of the country. On rare occasions, there may be a situation in which it would be unreasonable to have a tour of Israel at that time, where normal tourism will come to a halt. These situations include a situation of war, a dramatic and extreme change that would affect the safety of tourists visiting Israel, or a situation in which Israel closes its borders to tourists. In such circumstances, we will do all we can to keep cancellation charges to a minimum and leave in place only charges which are unrecoverable. Please see our cancellation
policy in section III for further details.
While we make every effort to provide the itineraries we describe, we reserve the right to alter itineraries should unforeseen practicalities arise, including but not limited to changes in opening times, unseasonal weather and changes in the security situation. You agree that our tour guides will use their discretion on the ground to decide whether an event has arisen which necessitates a change to the itinerary. Compensation will not be payable in any cases where an amendment, change or
cancellation is due to an unusual or unforeseeable event or circumstance beyond our reasonable control ('Force Majeure' events) that occur on the tour.
Such events include, but are not limited to riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of god, closure of airports, changes of schedules or operational decisions of transport providers.
VI. Travel Insurance
We strongly advise that travel insurance includes cover for ‘cancellation under any circumstances and for any reason’. If your Israel itinerary includes extreme activities such as jeep rides, scuba diving, helicopter tours, hot air balloon rides, rappelling, cycling, hiking, kayaking, water skiing or any other similar activities then you must ensure that your travel insurance specifically covers such activities.
Fig Trips is not responsible for loss or injury to any of your belongings or the belongings of anyone traveling in Israel pursuant to a Fig Trips booking, nor for any injury or death to any person traveling in Israel pursuant to a Fig Trips booking.
VII. Third-Party Vendors
Where Fig Trips uses a third-party provider to provide any element of your Israel experience, the third party, and not Fig Trips, is liable for their own actions and omissions.
VIII. Israeli Citizens
It is the traveler’s responsibility to inform us if they are an Israeli citizen. Israeli citizens are subject to paying VAT on accommodation and transportation by law, regardless of other citizenships that they hold.